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How to use Mediation to resolve conflicts

Welcome to the 69th episode of my latest podcast #Leadingthecoachingchange.

You may know that 2 weeks ago I qualified civil, commercial and workplace mediator. It makes sense to start talking more about the power of meditation in my podcast. So for this week’s podcast, I invited David Liddle as my guest of honour. David is the director and CEO of TCM. David and I got into a 45-minutes conversation about the power of mediation.

If you want to listen to someone who truly loves what he is doing in his working life, then listen to how David talks passionately about mediation.

David says:

  • Dissonance and lack of clarity are the major antecedents of conflict
  • One of the beauties of mediation is an opportunity for insight growth and learning

In our conversation, David and I

  • explored what mediation really is
  • delve into how to manage the difference of opinions
  • examined the future of mediation in the UK and globally?
  • discussed the courageous conversations that disruptive leaders are having

We referred to Marshall Rosenberg and non-violent communication, Sidney Dekker and Daniel Goleman.

My favourite quote from this episode:

“We’re not taking those moments to stop to check-in and to check me,  am I feeling as well?”

The transcript from this episode is HERE

To find out about how my online licensed training on Managing difficult conversations can support your leaders within your organisation, email me



  1. A wonderfully insightful questioning technique, Nadine! Delighted to hear how you were able to bring out all the critical perspectives that David has in his armoury! As an observation, we must make far more of the idea of authentic communication, because it is easy to say things, less so to mean them genuinely. That intuitive moment when a person suddenly decides to trust what the other says is based almost exclusively on how that person perceives the authenticity of what is said. The role of the Mediator is to help the party reach that place of authenticity, not help the other perceive its authenticity! You can take my money, or my possessions, but you can never take my trust – that only I can give, and only voluntarily! At its core, this is the role of mediation.

    • Thank you, Michael, for your point on authentic communication. I really enjoy talking with David. There is a great flow in our conversation.
      I like this quick snapshot of Sheryl Sandberg talking about authentic communication here:
      – “This is what I believe, I don’t expect you to believe it, I don’t think you have to believe it, I am not saying it’s true, you can actually always communicate authentically ”
      – ” I believe this for this reason, what do you believe?”
      Non-verbal communication such as gesture and body language, facial expression, tone of voice… is the vehicle to drive this process. It’s also how we tell the truth, show that we genuinely care and are interested in the other person or work hard on creating a mutual understanding that fundamentally makes it all authentic.

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