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How to get off the conflict roundabout

Nancy Radford, who is my special guest on this new episode of #leadingthecoachingchange, brings something to the table “we’re here to kind of help people in a way that helps them not need us anymore. So in effect, I’m really all about making myself redundant. Because you know, you’re not going to be here forever.”

Nancy is a passionate mediator and speaks with her heart. She shares with us her insights on:

–     The importance of understanding someone else’s pain

–     The benefits of using online mediation

–     How the work of Martin Seligman, Tom Rath, Mark Goulston have supported her own approach to mediation

–     How ONE book changed her life

–     Her passion for SEND mediations

Aren’t you sold yet to listen to this episode? I am!

My favourite quote from this episode:

“People need to feel heard people need to feel that they matter. And I think good mediators and great mediators make everyone feel they matter. And once you feel you matter, you calm down and the flight and fight response lowers. And you can think logically, and most people, if they can think logically it can find a way out of more situations.”

Thank you, Nancy, for being a guest on my podcast.

If you have any questions or if you’d like to discuss how conflict resolution training can help your organisation, email me at for a virtual tour of my online training ‘Managing difficult conversations’.

#mediation #disputeresolution



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