304 North Cardinal St.
Dorchester Center, MA 02124

Work Hours
Monday to Friday: 7AM - 7PM
Weekend: 10AM - 5PM

How to handle a difficult conversation Part 3

This week, I am exploring what is a difficult conversation and how perceptions and assumptions are sometimes in the way for us to remain neutral, objective and fearless.

You are not the only one. 29% of UK employees reported at least one case of isolated dispute or incident of conflict last year and 28% reported ongoing difficulties.

There are many different types of difficult conversations.

What makes those conversations difficult is fear so we end up focusing on our fear at the expense of dealing the conversation.

Leaving the conflict unresolved is not the solution.

It’s about seeing the situation with a different pair of glasses.

A difficult conversation can become a conversation. You just ‘abandon’ the word ‘difficult’. Yes, drop it :). In this way, you will be in control of your public health enemy number 1, your cortisone.

What would it take for you to see things differently? What simple actions can you start taking today?

[spp-player ctabuttons=”on”][spp-transcript]


I’d love to hear from you. Visit my website

My Masterclass on ‘Coaching for Managing Difficult Conversations’ is on Thursday 28th March in London at Wallacespace. Click HERE to book a place. There are only 3 places left.

Are you finding it hard to handle difficult conversations with colleagues that you line manage??

How to have a difficult conversation?

Connect with me on Twitter, Linkedin


Leave a Reply

Your email address will not be published. Required fields are marked *